FAQ

Frequently Asked Quetions

Read our FAQ's to understand the details of services we're providing to help you improve your website

1. How can ensure the quality of the product?

Ans: Quality assurance is essential to our development process. We conduct unit testing at every level of the development process. Project managers undertake additional testing before moving on to complete QA testing. We involve clients by delivering finished modules for testing, guaranteeing that the solution satisfies the highest quality requirements via several stages of validation.

2. Will the product be delivered on time? (Delivery Process, Potential Delays)?

Ans: Timely delivery is contingent on a company’s established processes and systems. Companies with well-defined project management procedures and clear communication channels are more likely to meet deadlines. Verbal guarantees are insufficient; an organized approach to project management and commitment to deadlines are required for timely delivery.

3. How do I know your company is trustworthy and not a scam?

Ans: We have a track record of success, as evidenced by numerous client testimonials. Potential clients can study our previous work and even interact with former clients to get firsthand information about our dependability and professionalism.

4. How can you ensure my idea will not be stolen?

Ans: To protect your idea, we will sign a Non-Disclosure Agreement (NDA) before beginning any project work. This legally enforceable agreement assures that all information provided with us is kept confidential. Our dedication to privacy and security is vital, and we take all necessary precautions to protect your intellectual property.

5. What sets RH Software apart from other top UI/UX design agencies?

Ans: Experience the RH Software At RH Software, we never over-promise. We only guarantee what we can deliver. This commitment to honesty and transparency has resulted in up to 98% of our clients expressing satisfaction with our work and communication. Most of our clients choose to work with us repeatedly, building long-term relationships based on trust and consistent results. While others may claim to be the best, we let our work and satisfied customers speak for us. This authenticity sets us apart from the rest.

Our teams of industry-leading designers excel in UI/UX and branding design solutions. They bring a blend of experience and empathy to every project, ensuring that your need for a user-friendly digital product is met. Whether you're looking for cutting-edge UI/UX design or comprehensive branding solutions, our designers are here to exceed your expectations.

If you're searching for a partner who delivers on their promises and tailors solutions to your unique needs, RH Software is the team for you. Let us bring your digital vision to life with honesty, expertise, and dedication.

6. Can you help us redesign our app, website, or enterprise/B2B software?

Ans: Yes, we can help you redesign or revamp your digital products like apps, websites, and enterprise or B2B software. As a global UI/UX design agency, we also have a wide range of redesign solutions besides new digital products. In our revamping solution, you’ll get user research and testing, information architecture, prototyping, wireframing, and designing and developing the final product.

You should remember that redesigning an existing digital product, like a website or enterprise software, takes equal or often more energy and workload. Many times, it may take longer than usual. When we take on a project, we research and set project strategies. Regarding redesign projects, we need to align, accept, or reject plans from the existing project. However, we are a fast-moving UX design firm and avoid unwanted complexities in the project process.

7. How do you estimate the time for the UI/UX project?

Ans: The biggest timeframe determiner for any UI/UX project is highly dependable on the project type and deliverables. Generally, a UI UX design agency like ours may take a tentative duration of 2 weeks to 6 months for a project to finish. Within this period, we will go through a step-by-step process of actions that includes strategy, research, design, prototyping, and usability testing. The timeline will be extended if the result needs more changes or clients seek more add-on solutions.

8. How much does a UI/UX design project cost?

Ans: Though UI/UX design costs depend highly on your project goal, duration, and deliverables, our solution normally starts from $1000. However, our pricing plan is not fixed. Normally, we encourage you to contact us via scheduling and meeting by submitting the contact form. We also reach out to the clients if they want. After hearing your requirements or plan, we deliver a detailed project proposal along with the pricing plan discussed in detail, subject to be altered based on mutual discussion.

9. How can ensure the quality of the product?

Ans: Quality assurance is essential to our development process. We conduct unit testing at every level of the development process. Project managers undertake additional testing before moving on to complete QA testing. We involve clients by delivering finished modules for testing, guaranteeing that the solution satisfies the highest quality requirements via several stages of validation.

10. Can I hire developers in less than 48 hours?

Ans: Yes, on RH Software we have developers worldwide available 24/7. If you need urgent bug fixing, have a cyber security emergency or a server load issue, you can be sure that a professional on rh software is within reach. Publish a buyer request or make direct contact for best results.

11. What are your charges for maintenance, and how is maintenance handled after service?

Ans: Maintenance is available as an add-on service. Clients are required to top up approximately $1,000 into a designated wallet. Our hourly pricing ranges between $10 and $25. Let’s suppose we take $10 per hour, which covers 100 hours of maintenance services. To maintain transparency, clients are given an online tracking sheet where they may track the hours worked and the activities performed. This strategy ensures that clients are always notified of any maintenance work being done on their application.

12. What is not covered in your quotation? (Hidden Charges)

Ans: Our quote does not include expenditures for the Play Store and App Store, hosting and server fees, or any third-party integration. Third-party connectors include email, CRM implementation, WhatsApp APIs, bulk SMS APIs, and payment gateways. The client will be responsible for these additional charges. To avoid surprises throughout the development process, we make sure that all prospective costs are discussed in advance.

13. When will you charge me extra?

Ans: Extra charges apply to jobs that were not indicated in the initial project proposal or user epic story. If you require additional features or revisions beyond the agreed-upon scope, we will provide a time estimate and charge accordingly. This guarantees that any additional effort is accounted for and billed transparently.

14. How can SEO help my business?

Ans: These days, no business can afford to ignore Search Engine Optimization. SEO should play a part in your online marketing strategy as it helps people to find you online. Over time that leads to more organic search traffic, and more conversions and sales. Without SEO, it’s much harder for Google to know when your content is relevant to what potential customers are searching for, and show it to the right people at the right time. If search engines ignore your business, that results in less traffic and fewer leads.

15. Do you offer e-commerce website design & development?

Ans: Yes, we offer design and development services for eCommerce websites. Additionally, we provide these services for all types of websites, applications, and software. We have helped many of our clients achieve their goals by designing and developing eCommerce websites.

16. Do you offer responsive design & how it improves user experience?

Yes, we provide a responsive design that ensures a website's adaptability to various screen sizes and devices, from desktops to smartphones. This enhances user experience, simplifies navigation, and boosts engagement, reducing bounce rates.

17. Can you redesign my existing outdated website?

Ans: Yes, we can redesign your existing outdated website to boost its overall performance, looks, and experience. Also, redesigning will potentially refuel your conversion rate. We have the experience of redesigning all sorts of websites. And have a lot of proven track record of boosting business through redesigning websites.

18. What is your expected timeline for creating a website?

Ans: The timeline for creating a website can vary depending on your specific website type. If your website contains many features, pages, and content, it will take longer. So, if you really want to know about the required timeline, you can fill up the contact form.

 Also, if you have any other questions, please contact us through simple messages on Facebook, WhatsApp.